Frequently asked questions
Have a concern? You'll probably find the answer to your question on this page. If not, contact us on 02 9319 6722
Is it safe to give my credit card information out over the Internet?
When can I talk to someone in customer service? How do I order a window covering? How accurate are the colour samples that you show on your site? Do you have a catalogue? What is your return policy on window coverings? What forms of payment do you accept? Delivery of window coverings? What is your privacy policy? Will I receive confirmation of my order?
1. Is it safe to give my credit card information out over the Internet?
This is the number one question of concern for customers shopping on the Internet. We use technology that ensures your personal and payment information is kept confidential and secure. We deal with a company called St George which is a certified secure payment processor with over thousands of existing clients. A company can only grow and prosper if it satisfies it customers. If you ever have a concern about us, or our dependability, we want to know about it. Our future depends on our reputation.
2. When can I talk to someone in customer service?
You can talk to a customer service representative on 61 2 9319 6722 Monday to Friday from 9:00 a.m. to 4:00 p.m. Australian Eastern Standard Time. Outside of these times, you can send us an e-mail message or leave us a voice message and will respond promptly. Please be advised that we will be closed on all Statutory Holidays.
3. How do I order a window covering?
Click on the Order button on left hand side menu bar and follow the steps to build your own custom blind. If you need detailed information, refer to our How to Order guide online.
4. How accurate are the colour samples that you show on your site?
Despite our best efforts, the colours you see on your screen may vary from the actual colour of the product. We represent our product colours as accurately as possible, but different monitors show colours differently. So we cannot guarantee the accuracy, but rest assured, we have showcased colours that are best represented online to give you every confidence in your purchase. If you have any questions please call us at 61 2 9319 6722, where you can also request a free fabric sample.
5. Do you have a catalogue?
Our web site is our catalogue. If you would like more information on the products we carry, contact our customer service desk on 61 2 9319 6722
6. What is your return policy on window coverings?
We do not accept returns unless there is a manufacturer's defect. We make the blinds to fit your window using your measurements and cannot accept returns on custom made orders.
7. What forms of payment do you accept?
We accept Visa, Master Card, Bank cheques and certified cheques. 8. Delivery of window coverings?
Delivery is free Australia Wide.
For orders in other countries you'll need to email us at support@blindswholesale.com.au to get a shipping quote as there are also other charges such as duty, brokerage, handling and possible taxes.
9. What is your privacy policy?
Your personal information is safe with us. We do not distribute or sell your personal information to anyone. For more information, refer to our Privacy Policy.
10. Will I receive confirmation of my order?
You will receive an e-mail purchase receipt after you place your order. One of our customer service consultants will get in contact you once your order is received, to confirm any details, and let you know that your order has been received by us. You will receive a second phone call once the blinds are finished to let you know that they are completed, and give you a date of dispatchment. |
